Can I cancel or change an order?

As we are striving to offer the fastest delivery times possible, it is not possible to cancel or amend your order once it has been placed.

When ordering online, there is a message to advise the following at checkout:

Please check the details of your order carefully - no amends can be made after this point. 
Thank you for shopping, we hope you enjoy your purchases.

If you change your mind after you've ordered, you have the right to cancel the contract under these conditions: - 

i) If your whole order has not been selected for dispatch in our warehouse, we'll be happy to cancel it and refund you in full, immediately. Please contact Customer Care on 0011 44161 3747220 should you wish to cancel or amend your order. (please note this will not be possible on most occasions, only when a forward delivery date is shown.)

ii) Under Consumer Regulations, you have the right to cancel your order with us as long as you do so no later than 14 days after the day on which you receive your goods. You must inform us of your wish to cancel your order in writing either by letter or email, include your name, address and account number. You should return unworn goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you do cancel the entire order, it is your responsibility to return the goods to us at your cost.

The cost of your order will be reimbursed in full including any standard delivery charges provided the entire order is returned including any promotional gifts that formed part of the original order. Additional Delivery Charges: next day/nominated day or Sunday delivery will not be refunded if you cancel or return your order.

We will not be responsible for any loss or damage to them during transit.

Once we receive your returned goods, we will refund you in full within 7 working days (Please allow up to 14 days for us to process the transaction). 

This cancellation policy complies with Consumer Contract Regulations 2015.

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